Desktop Support Specialist
II |
·
Configures and installs new
computer hardware and software for end users. ·
Assist end users with moderate
to complex hardware, software and operating system
issues. ·
Performs asset management
activities such inventory check in, updates and
reconciliation. ·
Coordinates and configures IT
products and services for activities such as video conferencing, webinars
and conference room presentations. ·
Documents group process and
procedure. Reviews
documentation created by team members. ·
Researches, recommends and
implements solutions with direction from the senior or team
leader. |
Bachelor’s degree in Computer
Science or Information Systems preferred. 3 – 5 years
experience. Should be pursuing Microsoft
Certified Systems Engineer certification |
·
Experienced with Windows XP,
Microsoft Office and Internet Explorer. ·
Experienced working in a
Windows server network environment specifically account and file
management. ·
Experienced with current
PC/laptop hardware. ·
Understands the troubleshooting
process and can communicate effectively with end
users. |