I don't know yet, i sent the details, and i got a automated message saying "we are redoing our mail system to better serve you, normally it would take a technician 6-12 hours to contact, but until we finish, it very well could be up to 24 hours.
On Fri, 2004-12-03 at 16:32 -0600, Brian Densmore wrote:
I say take the free laptop replacement and when it comes sell/trade it for something different. Or are they not really offering to replace it?
-----Original Message----- From: Thomas Bruno
I got the following e-mail reply from dell:
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Thank you for contacting Dell Technical Support.
Ronnie, if I have understood it correctly, you are concerned about the smoke coming from the Laptop while trying to connect TV through TV Out connector and also the RCA cable melted because of this.
I apologize and truly regret any inconvenience this matter may have caused.
Please provide the information requested below so I can setup the service to arrange for the system to be replaced.
-----CUT-----------
This proves dell e-mail techs can't read, i posted the same story to them, word for word here, I never said the laptop smoked. I said the TV caught on fire. and the wire melted
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