Exactly. When mine is down, it is all the way down.
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From: On Behalf Of Billy Crook Sent: Tuesday, July 03, 2007 10:30 PM To: Arthur Pemberton
I'm not so sure that's the right presumption. Their online chat support only works on IE. IE only works on Windows. This could mean two things. They overlooked users of every other operating system. OR, and I think perhaps much more likely, those users don't need helpdesk style support.
Given that only Windows users need "help" using their cable modem, I think it only fitting that they not waste money making such support available to people who will never need it. Indeed, the far more perplexing oversight is how Time Warner thought it would be a bright idea to offer support for your Internet connection, OVER THE INTERNET.