Consider the scenario of your home Internet connection being down, but your work connection remains functional. You use the latter to converse with the helpful tech support people about your home problem (Yes, I rebooted. Yes, I checked the cables. Yes, the cable modem is plugged into the power...Oh, there's a problem in my neighborhood, and you expect it fixed today? Thanks!).
Exactly. When mine is down, it is all the way
down.
Indeed, the far more
perplexing oversight is how Time Warner thought it would be a bright idea to
offer support for your Internet connection, OVER THE INTERNET.