He or she means "free" as in beer. In other words, just because the Open Source software doesn't cost any money to buy it doesn't mean it doesn't cost a company money to support, which is very true. Hence why I advocate that businesses look into a support partner of some kind for support escalations.
The good news, however, is that in general that kind of support is very reasonable, and from a total cost of ownership perspective in almost any scenario Free software solutions will be cheaper overall.
Jeffrey.
On Tuesday 04 November 2008 02:20:44 pm Haworth, Michael A. wrote:What does support have to do with freedom?
> I am also enjoying the turn in directions to the licensing side because
> that is what our current licensing vendor mention when she caught wind that
> we were thinking of using OS for some things - got the terse email
> regarding 'hidden clauses' in the Linux licensing and that OS software
> isn't really 'free' because it isn't supported...